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COVID-19 Communications Plan

Your Safety is Important to Us

Due to the recent pandemic affecting the City of Boston, we have heightened our sensitivity and awareness towards hygiene and cleanliness of our Hotel. We are following directions put forth by our Brand, and our local and national government in order to best identify and prevent any potential risk at the InterContinental Boston.

Hygiene Procedures:

In addition to our existing, daily cleaning regimen and standards, we have established additional hygiene standards throughout the hotel. Our cleaning chemicals are approved by the EPA as disinfectants, and we have increased the frequency of our daily cleaning schedules. Some examples of these increased cleaning efforts include:

  • Hand-sanitizing devices are available throughout the lobby level of the hotel for our guests and patrons. This includes ultra-violet, hand held device cleaners.
  • More frequent sanitizing of public area tables, chairs, and surface areas such as the Front Desk and elevator buttons.Bathroom surfaces and fixtures are thoroughly cleaned in an accelerated rotation. All guest hallway corridors including handrails and door handles are frequently sanitized.Nightly deep cleaning and disinfection is done regularly in public areas and hotel team working areas.
  • Similar sanitizers are available for our hotel team members in their workstations.
  • Enhanced training and protocols are in place for hotel team members in case of reported Coronavirus symptoms in the hotel.
  • Additional availability of face masks, body temperature thermometers and biohazard emergency equipment on site.

Hotel Services:

Kindly find the adjustments in our hotel services:

  • Miel Restaurant, Vodkaba, Rumba Bar, and our spa and fitness area remain closed until further notice, due to government restrictions.
  • Miel Take Away Counter, serving carry out continental breakfast and deli lunch items, will be open daily from 6:30AM to 2PM
  • Room Service is available from 6AM to 11PM, daily.

We truly apologize if any reduction in our services causes you inconvenience or difficulty, and we remain dedicated to our commitment to providing a safe environment during your visit.

We continue with 24-hour security, trained in first aid and emergency preparedness should a situation arise. We ask your cooperation at check-in to provide your full address and contact information should an incident occur in which we would need to notify you in the future.

Once again, we remain at your service.